The VICTORY® Program is a patient assistance program designed to help you navigate the reimbursement process and to offer additional support services when you’ve been prescribed oncology- and/or hematology-related drugs from Amgen Canada.
Patients enrolled in the VICTORY® Program will receive assistance navigating all possible coverage options, including available coverage opportunities through their private insurance company and through available public payers.
Patients are supported with handling all alternative coverage options as well as handling of appeals for denied coverage.
How it works?
The VICTORY® Program is sponsored by Amgen Canada and administered by a third-party patient support company, consisting of patient-focused access specialists. VICTORY® Program Reimbursement Specialists will help determine if a patient has a private or public drug plan, and whether they are eligible to receive support from Amgen Canada. Once eligibility has been confirmed, patients will receive their medication.
How to enrol?
Once your physician has prescribed you one of the drugs listed in the VICTORY® Program, you can enrol by phone or by fax.
1. By phone:
Call a VICTORY® Program Reimbursement Specialist at 1‑888‑706‑4717.
2. By fax:
Download and complete the online enrolment form and fax it to 1‑833‑884‑5608.
Another option is to have your physician or another member of your healthcare team handle your enrolment for you.
When you need help?
The VICTORY® Program support line (1‑888‑706‑4717) provides you and your family access to dedicated support personnel who are knowledgeable about Amgen Canada oncology- and hematology-related medications as well as the reimbursement process.
Hours of operation are as follows:
Open Monday to Friday:
- Newfoundland Standard Time: 9:30 a.m. to 9:30 p.m.
- Atlantic Standard Time: 9:00 a.m. to 9:00 p.m.
- Eastern Standard Time: 8:00 a.m. to 8:00 p.m.
- Central Standard Time: 7:00 a.m. to 7:00 p.m.
- Mountain Standard Time: 6:00 a.m. to 6:00 p.m.
- Pacific Standard Time: 5:00 a.m. to 5:00 p.m.